Testimonials - What our customers say

Mr & Mrs Plummer

New Windows Installation

"We are very pleased with our new windows recently installed by Falcon Windows.The old ones removed and the new in quickly and expertly by the hardworking Martin and Mark, with young Ben to help on the second day. It was all caried out in a very friendly way and completed nicely clean and tidy.

The original enquiry and quotation was handled by the friendly,helpful and proficient Amy in the office and Eamon with the survey, all in a professional and competant manner.

Thank you Falcon Windows, we would certainly recommend to anyone."

Mr & Mrs Turner, Ipswich

Guardian Warm Roof Conservatory and Window / Door Installation

"We are very pleased with the installation of the doors, windows and Conservatory, it has made a vast improvement to our new home. We will not hesitate to recommend Falcon Windows to anybody wanting this sort of work done."

Mr Keith Taylor, Herne Bay (Site in Mid-Suffolk)

"When deciding on a conservatory, where do you start as there are so many suppliers. It is a big investment and you want a quality product at the right price. I did my homework and chose Falcon mainly because they use the finest manufacturers of windows and doors and glass in the country. Amazingly they were also the most competitive. In addition to this, their installation team were neat and efficient and left me with a perfect conservatory that even exceeds my high expectations. There simply is nowhere else you need to look if you want a high quality conservatory at a very competitive price. The service was second to none and I would thoroughly recommend them to anyone with complete confidence"

Mr and Mrs Bland, Badwell Ash

"On behalf of us both, I would like to thank all the staff of Falcon Windows for their excellent service right from the initial stages of quotation through to the installation and completion of the job. We have found them all to be most professional at all times and very willing to help in any way they can. We have been kept up to date with all stages of the job and could rely on them to be reliable and punctual at all times. Now that the job is completed, I can say on behalf of both of us that Falcon Windows have certainly surpassed our expectations in all areas of the process of replacing our windows and will certainly be coming back to them if I need other work in the future"

Mr and Mrs Stagg, Colchester

"The web site is excellent, very informative. We visited Falcon showroom, the staff were very helpful, the display next door shows quality products. We then had a visit from John Garrard, John is very polite and very helpful, no questions were too much for John, like some big name companys we have had in the past and there were no pressure sales tactics. We knew that Falcon was the company for us. Eamon gave us a visit and can see that Falcon is a big success. We shall spread the word and put a nice picture on Facebook . The builders, Mark, John, the installers, Tim and Darren and the electrician are all dedicated"

Mr and Mrs Burch, Kesgrave

"We were worried that getting quotations for replacement windows was to be harrowing experience. From the moment John arrived with all the samples and his friendly, non pushy attitude, we knew Falcon Windows were for us. The guys arrived on time, really efficient and polite, answering my questions when I needed reassurance on anything. It was extremely cold outside, the guys didn’t complain and carried out an excellent job. We are extremely pleased we chose Falcon Windows, we can’t thank you enough. This was a big thing for us and the level of professionalism we received throughout the whole process was second to none. If we need anything else done or asked for a recommendation, there is only one name, Falcon"

Mr and Mrs Taylor, Claydon

"Excellent service from start to end. The communication throughout was exceptional. John Garrard kept us informed from day one, which we found so helpful. We have recommended and will continue to let people know about Falcon Windows as a company"

Mr and Mrs Butler, Ipswich

"I was firstly impressed by the detail on your web site. Secondly by your salesman who explained things so well with no sales pressure, the speed and accuracy of your quote. How I was kept informed as the order processed, the friendliness of both the scaffolders and the fitters. But most of all, the quality of the product is a joy to behold"

Mr Kevin Gouldsmith, Needham Market

"Really great service, from the person on the phone, the man who came to do the quote and the two fitters. The quality of the windows and doors are fantastic. They look great. Would recommend to anyone"

Mr & Mrs Neilson

"Initial presentation and quote very professionally done and everything simply explained. Installation very quick with no problems at a fair price. Would recommend Falcon Windows to anyone who asked."

Mr Will Daly, Ipswich

"I found your Installers Bill & Scott to be very friendly & polite at all times. They completed all work to a very high standard. They also cleaned away all mess. Overall I would recommend Falcon Windows without hesitation."

Mr & Mrs Vitello

"Very customer focused, friendly. Would recommend to family & friends."

Mr & Mrs Coussins, Stowmarket

"Billy & Scott werehardworking, cheerful, worked to a high standard and tried to avoid excessive disruption to me in the house. John Garrard has provided an excellent service pre-sale of Window/ Conservatory order- nothing was too much trouble for him. I'm very happy with Window & Door installation and am looking forward to completion of the Conservatory."

Mr & Mrs Thornton, Ipswich

"Impeccable Service right from the start. John Garrard (Installations Manager) was polite and informative and queries were handled very quickly. Extremely pleased with the quote, plus the good service, felt no need to shop around. Installation was fine. Installer was polite and got on with work straight away. Was recommended to Falcon and would have no hesitation recommending the company myself. The wrong glass was supplied on installation, however this was replaced within a week without a problem. Thank you."

Mr & Mrs Osborne, Ipswich

"Excellent service from start to finish. Wouldn't hesitate to use again or recommend to a friend"

Mrs Farnish, Ipswich

"I have found your customer service to be first class"

Mr & Mrs Nunn, Ipswich

"We found your workmen extremely polite and hard working & very much liked the fact that they kept us informed about what was going on at all times. We have & would recommend your company to our friends & family especially your Senior Installer Billy Stoddart"

Mr & Mrs Steward, Westerfield

"We would like to thank all concerned in the installation of our new windows. From our first meeting with John Garrard your Installations Manager we have received an excellent professional service. Your installers Andy and Scott were polite and helpful, nothing was too much trouble for them. We would certainly recommend Falcon to anyone considering a similar installation"

Mr Blofield, Ipswich

"Ref;-install at ** ********* *****, Ipswich on 31/10/11 by Andy and Dave (invoice number ****). The team arrived on time and introduced themselves in a friendly manner. After an inspection of the site they courteously asked if there were any special requests or requirements. Work proceeded in a very methodical and professional way. Their attention to detail was first class and they left the premises clean and tidy.In conclusion a very satisfactory job with no inconvenience to us. Well done Andy and Dave together with all the other staff we had contact with at Falcon. Thank you all"

Mr Greg Nunn, Ipswich

"An excellent and quality job all round, Many thanks"

Mr & Mrs Taylor, Ipswich

"Right from John Garrard's initial visit through to survey and installation every effort was made to ensure that the customer got what they wanted. There was no 'hard sell' from John and we felt very relaxed when discussing all the options as we did with Eamon when he surveyed the house. The installers Billy and Scott could not have been more helpful, friendly ensuring that we were happy at each stage of installation. The quality of their workmanship was very good. All in all we are very happy with Falcon Windows and Linda and I would be happy to recommend them to anyone contemplating having new windows / doors etc"

Mr and Mrs Clowe

"I like your firm. No job is no problems and you don't mind if I ring you up to look at our door. If there is a problem you don't make us feel like an idiot (silly person)"

Mr Martens

"The best Workmen I have seen for a long time. Very tidy, kind and very efficient. I would recommend to anybody.

Many thanks"

Mr and Mrs Wood

"Excellent, good job done by two tradesmen Andy and Bill

Thank you"

Mr and Mrs Ready

"Thanks for sending two great guys to build our conservatory and for your help and understanding throughout the planning and building of it.

We have no hesitation in recomending you to friends and family."

Mr and Mrs Sleight

"A genuine company who seemed to really care about customer service. John and Darren were excellent. People buy from people.

Thank you

PS Need to save up for fascias now!"

Mr and Mrs Frost

"My dad has had Falcon in the past and I know it's got an excellent reputation. Brilliant on pricing, takes care when taking out all Windows

Excellent Falcon, keep it up as would definitely recommend you to family and friends.

Brilliant fitters, Andy Scott and Billy keep up the good work"

Jane Beaumont

"I was 100% happy with the whole Falcon Windows experience from my first telephone call, Johns initial quote, Darren and Marks accurate measuring, to the installation by Andy, Billy and Scotty. They were totally professional and also very friendly. I'm so pleased with my Windows, French Doors and new Front Door, I will definitely recommend Falcon to anyone I know who is looking for a quality company to replace their windows and doors

Many Thanks"

K Jeffery

"Windows and Door looking fantastic we are very pleased with the end result.

We thank Darren and Scott for working so efficiently being helpful and pleasant. Thanks also to them for clearing up inside and out every day.

Will not hesitate to recommend Falcon Windows."

R J Earey

"We have never met such polite and considerate workers.

The end to end process has been extremely well managed by John Garrard and technical difficulties connected to the design to the building were overcome efficiently."

Mr and Mrs Gatenby

"Your service from beginning to end has been excellent. Your visit to demonstrate the product was polite, informed, confident and honest. This visit left us in no doubt that we trusted Falcon Windows to provide a great service to us.

Your installers were very competent, confident, polite and informative. They were very easy company for the last two days. Even the singing wasn't too bad!!

I will have no hesitation in recommending Falcon to others.

Thank you, I love our new Windows"

Mr and Mrs Cullen

"We were very impressed with Flacon Windows from the point of contact with the sales manager and throughout the installation. Everyone was so friendly and worked extremely hard to get the job completed. Would certainly recommend your company. Thank you very much"

Mr and Mrs Bridden

"Very happy with all the chaps and their hard work. Thank you for your patience, the door is very nice. Also a big thank you for the flowers, very unexpected and beautiful.

Wish you all well as a team. Thank you for a great job done."

Mr and Mrs Lodge

"Sales manager made a good initial impression as he took time to ensure all details were covered. Also we did not feel pressured at all. All staff were very professional and pleasant to deal with.

We would not hesitate to recommend your company to others."

Mrs E M Fair

"We found John Garrard to be a very pleasant and considerate person and as the installation manager was always willing to listen to any concerns which we had. It is mainly because of the very professional manner he displayed that we chose to give Falcon Windows the business. He gave the confidence that he would not let us down and we had every trust in him.

The installation looks very neat and we were happy to get this done before the winter as he promised (this delivering on time) .

We would recommend Falcon to others and may deal with John over other work we need done."

Miss Mardell

"Absolutely thrilled with the workmanship and quality of French doors and windows. Fitters really excellent and sales team. Really impressed from start to finish and wouldn't hesitate to recommend you."

Mrs Howard

"I was very satisfied with all aspects of your installing and would not hesitate to recommend your services"

Miss Clarke

"Would recommend Falcon to others. Good service from getting quote to finished productThanks"

Sheila Robertson

"I would recommend Falcon Windows to anyone who would want a 1st class product and 1st class workers. Excellent"

Stephen Silburnn

"I am writing to thank you and your staff for installing my replacement windows. I was dreading the whole window buying experience and having spoken to one of your competitors my preconceived ideas rapidly unfolded in front of me! Sharp intakes of breath at bad access, need for scaffolding and an initial quote that would have cleared the National Debt immediately followed by a special price just for me, but only if I made up my mind straight away etc tec. The second company and the only other one I asked was yourself. We were met by John Garrod who had a very pleasant nature, answered all our questions and was very informative and helpful. Incredibly he managed to convey everything that I needed to know without touching a nerve or ruffling my feathers! The second time I met him was when he visited the house and again, he was a perfect salesmen. Have met you at the house I was impressed that the measurements were being taken by someone who was also clearly capable of fitting the windows. There is nothing more annoying than buying something from somebody who has never even seen the item they are selling. When your fitters, Darren and Billy arrived they were pleasant, polite, accommodating and very respectful of carpets, furniture etc. On the second day they were joined by Darren 2 who again was very pleasant and easy to talk to. There were a couple of awkward installations which they dealt with very well. I regard myself as a craftsman and am not easily pleased by other people's work but your staff were in every respect perfect. My wife was particularly impressed with the way Bill vacuumed his way out of the house! My wife and I are so pleased with the finished job and I have already and will continue to recommend your company. Thank you again."

Mr P Newman

I just wanted to take a few moments to express our sincere appreciation for the service and installation work of our Windows and doors.

As your records will show, our enquiries began only in June when we embarked on getting three quotes for what was initially to be replacement windows and patio doors.

Having had your visit to measure up for our requirements and the resulting quote, we had no hesitation in adding front and back doors to our order. Why? Not only were you the most competitive quote, your technical guidance showed you were not just interested in getting the order, but ensuring we were able to make an informed decision all the way through.

Without hesitation we were pleased to recommend you to our neighbours and very please to them also chose Falcon Windows for their replacements.

With your combination of customer focus, personal service, short lead times and competitive pricing, we can honestly say we have enjoyed the experience of doing business with Falcon Windows. It was even a pleasure to hand over the cheque on completion.

Well done to Andy and his crew, very competent installers and nothing too much trouble. Amazing to see how quickly all Windows come out. And all the way through it was obvious they enjoyed what they do.

A highly recommended company to do business with.

Kind regards,

Matt and Gayle Cook

"Thank you for the highly professional work recently carried out at our property.

We found Falcon Windows responsive and straight forward to deal with; the quality of windows and doors is excellent and your installation team could not have been more helpful and professional.

We would also like to thank you for the after sales service we have received - the door has been adjusted a couple of time as it settles on the hinges and the fitters have again been a pleasure to deal with.

Thank you for a great job and we would have no hesitation in recommending your company and its services in the future"

Yours sincerely

Sheila Robertson

"Very professional, John is very polite and courteous. The fitters were the same. The product is excellent and I would recommend Falcon Windows to my family and friends. This is the only company who didn't make negative or derogatory remarks about other windows firms."

Mr Aldersea

"The numbers in the questionnaire say it all for me, I couldn't fault your workmen. They arrived on time, they worked well as a team, clean & tidy workers and in their appearance the noise was kept to a minimum and we are satisfied that we have got value for money and a good round job. Thank you very much Falcon"

Mrs Hammond

"Your team are friendly and helpful, work done quickly and tidily. They took care of my property so they didn't make more mess etc. The office team were also helpful and remember past jobs and make you feel very special. The aftercare service is also faultless. Any problems are fixed promptly ad without fuss. Over all an excellent Company to do business with"

Mrs Laws

"We have been very pleased with the service given by yourselves. No pressure sales - good advise-questions answered - good to find that time is spent with us as customers not just wanting to 'seal a deal'. Excellent fitting service could not fault either of them (Billy & Darren) would recommend Falcon to anybody"

Mr Rogers

"Great Service - Thank you! Very Pleased with Job"

Mrs Dyer

"Team worked well together Good Job Done Would recommend Falcon Windows"

Mr Steward

"Very Good clean job, fitters very helpful, Darren is a credit to Falcon WindowsOrdering is very easy - Aftercare is Excellent"

Mr & Mrs Phillips

"All in all a very good service with men who were concerned that the finished job was correct. I was particularly impressed at the quality of the finishing. The men worked hard and tried very hard to achieve a perfect finish.I would have no hesitation to recommend yourselves to my friends and family"

Ms Beaumont

"Excellent Service Thank you! Very Professional and business like but also very friendly and eager to help- good quality windows and service provided- Admirered by friends already"

Miss Smith, Ipswich

"Very pleased with my new windows and door. I can’t fault the help and service I received from start to finish from all at Falcon Windows. The team of fitters were first class. I would definitely recommend."

Mr Allum, Ipswich

"Very satisfied with work, would recommend work to friends and family."

Mr and Mrs Matthews, Ipswich

"Perfect service from quote to installation. Many thanks."

Mr and Mrs Dack, Woodbridge

"Very impressed by the quality of the workmanship. The guys have worked hard and done a great job. Thank you."

Mrs Mayhew, Witnesham

"The installers took a great deal of pride in their finish, were very polite and worked all day to get the job done without cutting corners. I am extremely impressed with your company and will have no problem in passing on my comments to anyone I know requiring new windows, doors etc."

Mrs Green, Kesgrave

"The two installers were very good from start to finish. I would recommend your company to my friends."

Mr and Mrs Cartwright, Ipswich

"Excellent throughout. No problem at all. Everyone very friendly and approachable."

Mrs Cutting, Ipswich

"Very, very pleased with installation and quality of materials and workmanship. Thanks very much for your prompt action on all parts of the installation. Would not hesitate to recommend to friends and relations."

Mr and Mrs Davis, Sproughton

"Spot on time and I will use Falcon in the future. Many thanks."

Mrs Rand, Ipswich

"I would recommend your company to others and if I need future work I would definitely call you."

Mrs Ashby, Washbrook

"Efficient and friendly service from start to finish. Thank you."

Mr Backhouse, Felixstowe

"The overall experience of using Falcon Windows has been a very good one. All of the staff that I have dealt with have been polite and helpful. The products themselves are very good and I would not hesitate to recommend Falcon Windows to friends and family. All of this at a very reasonable price too. Thank you."

Mr and Mrs Hills, Crowfield

"I found the whole end to end process from sales to finish made easy by the approachability and willingness of the people involved to provide me with what I wanted. All the people involved have been pleasant, friendly and most of all have listened."

Mr Stansfield, Ipswich

"Excellent service throughout from quotation to installation. Will be coming to you for future planned work."

Mrs Hammond, Ipswich

"From the start of quote to finish, customer service and quality of product has been excellent. I would without doubt recommend Falcon Windows."

Mr and Mrs Hay, Elmswell

"I am very pleased to have gone with Falcon Windows for this installation. The entire job has been efficiently handled from planning through to completion and the end product more than meets expectations. I would not hesitate in using Falcon again and strongly recommend this company."

Mr and Mrs Pryke, Ipswich

"From initial enquiries to final installation we are very impressed."

Sheena Marvell, Walton-on-the-Naze

"Installers very friendly and polite, work well as a team, very efficient service. Will definitely be using Falcon Windows again in the near future. Will recommend to friends and family. Very pleased with the service."

Mr Blew, Bentley

"Lovely high quality windows with polite fitters."

Mr and Mrs Scott, Brantham

"Have been impressed with clarity of information and communication, prompt responses to queries and friendly professional manner by all personnel from Falcon Windows and Mr Misty."

Mr and Mrs Hills, Crowfield

"Professional, helpful and polite installers. Just got on with the job. Quality finish."