Testimonials - What our customers say

Mr & Mrs Mottram, Ipswich

"It has been an absolute pleasure to have Falcon Windows on our property from quotation, survey, scaffolding and installation. All services from your employees has been outstanding. The quality of the work is excellent – and my husband agrees that all work is to a very high standard. Please pass on my thanks in particular to John Garrard who oversaw the whole project – and was extremely helpful with his advice and Marty & Ash who have been on the property most of the time. They are a credit to the company. Also thanks to Amy for sending paperwork through to us and being extremely helpful.

Thank you so much for all your hard work. It looks lovely."

Mr Arshad, Ipswich

"Thank you! An excellent job done. Very good coordination, planning of various skills and a good quality product.

Transparency was present throughout on costs, deliverables. Falcon delivered to the costs agreed and a reasonable schedule.

The workers are very knowledgeable, helpful and efficient.

I would recommend Falcon Windows to anybody who is looking to similar home improvements."

Mr Rose, Ipswich

"I was very pleased with Falcon Windows from the first time I spoke to Amy on the phone, John who arrived promptly & sorted everything to the completion of the work.

Darren & Tim were extremely helpful and worked very well and cleared up at the end of each day, making sure the public footpath beside my house was clear of debris. I had a couple of queries which were addressed straight away, so all in all a very good competent job completed. I shall not hesitate to recommend Falcon Windows to anyone.

Many, many thanks to everyone concerned."

Ms Adamcova, Thurston

"Very professional, great quality product. Great value.

As always- I have been a very happy customer and I will recommend you.

Thank you! Amy & John are so polite, efficient, quick at their replies- so lovely!

Wishing you the very best for your company and for your personal life too.

Mrs Atkinson-Rennie, Ipswich

"The service from start to finish has been wonderful. In these post Covid times, customer service has gone downhill but not Falcon Windows. I will recommend to all my friends and family. Tradespeople who do what they say for the price quoted to the highest level.

The initial consultations with John 10/10. So polite & helpful. The conversations and interactions with Amy 10/10, whether on the phone or in person. I really can’t sing your praises enough and I am so grateful. Then finally the installers John & Ash were amazing. So kind, thoughtful, efficient and tidy. They were the best!! Thank you Falcon Windows Ltd- what a team."

Mr and Mrs Burch, Kesgrave

"We were worried that getting quotations for replacement windows was to be harrowing experience. From the moment John arrived with all the samples and his friendly, non pushy attitude, we knew Falcon Windows were for us. The guys arrived on time, really efficient and polite, answering my questions when I needed reassurance on anything. It was extremely cold outside, the guys didn’t complain and carried out an excellent job. We are extremely pleased we chose Falcon Windows, we can’t thank you enough. This was a big thing for us and the level of professionalism we received throughout the whole process was second to none. If we need anything else done or asked for a recommendation, there is only one name, Falcon"

Mr and Mrs Taylor, Claydon

"Excellent service from start to end. The communication throughout was exceptional. John Garrard kept us informed from day one, which we found so helpful. We have recommended and will continue to let people know about Falcon Windows as a company"

Mr and Mrs Butler, Ipswich

"I was firstly impressed by the detail on your web site. Secondly by your salesman who explained things so well with no sales pressure, the speed and accuracy of your quote. How I was kept informed as the order processed, the friendliness of both the scaffolders and the fitters. But most of all, the quality of the product is a joy to behold"

Mr & Mrs Neilson

"Initial presentation and quote very professionally done and everything simply explained. Installation very quick with no problems at a fair price. Would recommend Falcon Windows to anyone who asked."

Mr Will Daly, Ipswich

"I found your Installers Bill & Scott to be very friendly & polite at all times. They completed all work to a very high standard. They also cleaned away all mess. Overall I would recommend Falcon Windows without hesitation."

Mr & Mrs Thornton, Ipswich

"Impeccable Service right from the start. John Garrard (Installations Manager) was polite and informative and queries were handled very quickly. Extremely pleased with the quote, plus the good service, felt no need to shop around. Installation was fine. Installer was polite and got on with work straight away. Was recommended to Falcon and would have no hesitation recommending the company myself. The wrong glass was supplied on installation, however this was replaced within a week without a problem. Thank you."

Mr & Mrs Nunn, Ipswich

"We found your workmen extremely polite and hard working & very much liked the fact that they kept us informed about what was going on at all times. We have & would recommend your company to our friends & family especially your Senior Installer Billy Stoddart"

Mr Blofield, Ipswich

"The team arrived on time and introduced themselves in a friendly manner. After an inspection of the site they courteously asked if there were any special requests or requirements. Work proceeded in a very methodical and professional way. Their attention to detail was first class and they left the premises clean and tidy.In conclusion a very satisfactory job with no inconvenience to us. Well done Andy and Dave together with all the other staff we had contact with at Falcon. Thank you all"

Mr and Mrs Sleight

"A genuine company who seemed to really care about customer service. John and Darren were excellent. People buy from people.

Thank you

PS Need to save up for fascias now!"

Mr and Mrs Cullen

"We were very impressed with Falcon Windows from the point of contact with the sales manager and throughout the installation. Everyone was so friendly and worked extremely hard to get the job completed. Would certainly recommend your company. Thank you very much"

Mr and Mrs Lodge

"Sales manager made a good initial impression as he took time to ensure all details were covered. Also we did not feel pressured at all. All staff were very professional and pleasant to deal with.

We would not hesitate to recommend your company to others."

Mrs E M Fair

"We found John Garrard to be a very pleasant and considerate person and as the installation manager was always willing to listen to any concerns which we had. It is mainly because of the very professional manner he displayed that we chose to give Falcon Windows the business. He gave the confidence that he would not let us down and we had every trust in him.

The installation looks very neat and we were happy to get this done before the winter as he promised (this delivering on time) .

We would recommend Falcon to others and may deal with John over other work we need done."

Miss Clarke

"Would recommend Falcon to others. Good service from getting quote to finished product, Thanks"

Sheila Robertson

"Very professional, John is very polite and courteous. The fitters were the same. The product is excellent and I would recommend Falcon Windows to my family and friends. This is the only company who didn't make negative or derogatory remarks about other windows firms."

Mr Aldersea

"The numbers in the questionnaire say it all for me, I couldn't fault your workmen. They arrived on time, they worked well as a team, clean & tidy workers and in their appearance the noise was kept to a minimum and we are satisfied that we have got value for money and a good round job. Thank you very much Falcon"

Mrs Hammond

"Your team are friendly and helpful, work done quickly and tidily. They took care of my property so they didn't make more mess etc. The office team were also helpful and remember past jobs and make you feel very special. The aftercare service is also faultless. Any problems are fixed promptly ad without fuss. Over all an excellent Company to do business with"

Mrs Laws

"We have been very pleased with the service given by yourselves. No pressure sales - good advise-questions answered - good to find that time is spent with us as customers not just wanting to 'seal a deal'. Excellent fitting service could not fault either of them (Billy & Darren) would recommend Falcon to anybody"

Mr Rogers

"Great Service - Thank you! Very Pleased with Job"

Mrs Dyer

"Team worked well together Good Job Done Would recommend Falcon Windows"

Mr Steward

"Very Good clean job, fitters very helpful, Darren is a credit to Falcon Windows Ordering is very easy - Aftercare is Excellent"

Mr & Mrs Phillips

"All in all a very good service with men who were concerned that the finished job was correct. I was particularly impressed at the quality of the finishing. The men worked hard and tried very hard to achieve a perfect finish.I would have no hesitation to recommend yourselves to my friends and family"

Mr & Mrs Vitello

"Very customer focused, friendly. Would recommend to family & friends."

Mrs Farnish, Ipswich

"I have found your customer service to be first class"

Mr Martens

"The best Workmen I have seen for a long time. Very tidy, kind and very efficient. I would recommend to anybody.

Many thanks"

Mrs Howard

"I was very satisfied with all aspects of your installing and would not hesitate to recommend your services"

Sheila Robertson

"I would recommend Falcon Windows to anyone who would want a 1st class product and 1st class workers. Excellent"

Mr Allum, Ipswich

"Very satisfied with work, would recommend work to friends and family."

Mr and Mrs Matthews, Ipswich

"Perfect service from quote to installation. Many thanks."

Mr and Mrs Dack, Woodbridge

"Very impressed by the quality of the workmanship. The guys have worked hard and done a great job. Thank you."

Mrs Green, Kesgrave

"The two installers were very good from start to finish. I would recommend your company to my friends."

Mr and Mrs Cartwright, Ipswich

"Excellent throughout. No problem at all. Everyone very friendly and approachable."

Mrs Cutting, Ipswich

"Very, very pleased with installation and quality of materials and workmanship. Thanks very much for your prompt action on all parts of the installation. Would not hesitate to recommend to friends and relations."

Mr and Mrs Davis, Sproughton

"Spot on time and I will use Falcon in the future. Many thanks."

Mrs Rand, Ipswich

"I would recommend your company to others and if I need future work I would definitely call you."

Mrs Ashby, Washbrook

"Efficient and friendly service from start to finish. Thank you."

Mr Backhouse, Felixstowe

"The overall experience of using Falcon Windows has been a very good one. All of the staff that I have dealt with have been polite and helpful. The products themselves are very good and I would not hesitate to recommend Falcon Windows to friends and family. All of this at a very reasonable price too. Thank you."

Mr and Mrs Hills, Crowfield

"I found the whole end to end process from sales to finish made easy by the approachability and willingness of the people involved to provide me with what I wanted. All the people involved have been pleasant, friendly and most of all have listened."

Mr Stansfield, Ipswich

"Excellent service throughout from quotation to installation. Will be coming to you for future planned work."

Mrs Hammond, Ipswich

"From the start of quote to finish, customer service and quality of product has been excellent. I would without doubt recommend Falcon Windows."

Mr and Mrs Hay, Elmswell

"I am very pleased to have gone with Falcon Windows for this installation. The entire job has been efficiently handled from planning through to completion and the end product more than meets expectations. I would not hesitate in using Falcon again and strongly recommend this company."

Mr and Mrs Pryke, Ipswich

"From initial enquiries to final installation we are very impressed."

Mr and Mrs Hills, Crowfield

"Professional, helpful and polite installers. Just got on with the job. Quality finish."