Falcon Windows Ipswich Covid-19 Policy

Dear Customer,

Firstly, thank you for your business in unprecedented and uncertain times.

Following the Prime Minister's announcement yesterday evening (23 March 2020) that there are now restrictions on non-essential businesses operating, we have decided to temporarily suspend all operations with immediate effect. We will assess this in 2-3 weeks and update our customers accordingly then.

The Falcon Windows Ipswich showroom and office are now closed to the public in this time. There will be a skeleton office staff operating remotely from home. For this reason, we request that you do not use the landline number to contact us.

Please can you email us using the email address john@falconwindows.com. One of us will then respond to your query within 2 working days.

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We will still carry out service calls during this period if they are a security issue or a leaking roof.
All other service calls will be suspended until business resumes as normal.

In an emergency only , please contact the Installations Manager on 07956 996 853.

Falcon Windows fully intend to honour all existing contracts and continue installations in due course. If you have dates already booked for a Falcon Windows installation, we will be in touch in the coming days to re-arrange these with you.

This is not a decision that has been made lightly. Ultimately, we need to protect the Health & Safety of our staff & customers as well as follow Government advice.

Being a long established, family-run business we are a stable company that have every intention of surviving these testing times and being here for many years to come. We would like to assure you that we will continually adapt to the challenges in the coming weeks and maintain business as usual to our best efforts.

If you have any concerns, please do not hesitate contacting us.

Thank you,

The Directors & Management Team at Falcon Windows Ipswich

Last updated: 24 March 2020