Falcon Windows Ipswich Covid-19 Policy

Dear Customer,

Following the Government’s announcement on Saturday evening (31st Oct 2020) that the country is to face a further lockdown from November 5th 2020, we would like to clarify the situation with Falcon Windows trading.

Falcon Windows can continue to trade throughout this lockdown period providing we follow Covid secure precautions.

As our work involves working in other people’s homes, our staff are exempt from the ‘Stay at Home’ rule. This information can be found here »

We will be following our risk assessment specific to Covd-19 and have implemented additional Health & Safety measures to ensure that all staff and customer’s Health & Safety is prioritised during this time.

We are pleased to say that we have satisfied the Government’s criteria for being a ‘Covid-19 Secure’ company.

During this period, our showroom & office will be closed to the public, but we will be available over the phone or online.

All Installations will go ahead as planned. If you would prefer to delay your installation until this period has passed, please contact the office to let us know.

If you have any concerns, please do not hesitate contacting us.

Thank you,

The Directors & Management Team at Falcon Windows
02 November 2020

About our 'COVID-19 Secure' Status

The Government has produced a series of documents that explain how companies can responsibly carry on their business during this time including working in other people's homes. These can be found here >>

We have carried out a risk assessment specific to Covid-19 and are implementing additional Health & Safety measures to ensure that all staff and customer's health and safety are prioritised during this time. We are pleased to say that Falcon Windows has satisfied the Government's criteria for being a 'Covid-19 Secure' company.

Falcon Windows COVID-19 Secure Company I Find out more - Read our Blog here >>

If you have a contract with us

We will be in touch to arrange an installation date with you. We will be issuing all customers with information specific to Covid-19 and installations being carried out prior to their installation.

If you require an appointment

We are booking appointments. Again, information relevant to this situation will be issued prior to the appointment taking place.

For the time being, our Ipswich office and showroom is closed due to its size and social distancing requirements.

Please bear with us during this time as reduced staff levels, along with re-organising months of work, may cause a delay in us responding to customers, but we will endeavour to contact you as soon as we can.

Being a long established, family-run business we are a stable company that have every intention of surviving these testing times and being here for many years to come. We would like to assure you that we will continually adapt to the challenges in the coming weeks and maintain business as usual to our best efforts.

And finally - a brief caveat - potential effect of hand sanitiser fluid on coloured composite doors

Using hand santisers is a recommended and accepted practice during this time. We would however urge our customers against using hand sanitiser fluid as a disinfecting agent directly onto door handles,as spraying or applying may risk excess fluid damaging the colour slabs particularly on PVCu composite doors. We suggest that soapy water may be an alternative to avoid any potential long-term damage to your door.

If you have any concerns regarding any of the information above, please do not hesitate contacting us.

Thank you,

The Directors & Management Team at Falcon Windows Ipswich
Last updated: 02 November 2020