Falcon Windows Ipswich Covid-19 Policy

Dear Customer,

Firstly, thank you for your business in unprecedented and uncertain times.

Following the Prime Minister's announcement on Sunday evening that the nation is to 'go back to work', it is with great pleasure that I can inform you Falcon Windows will be resuming operations in the coming days.

The Government has produced a series of documents that explain how companies can responsibly carry on their business during this time including working in other people's homes. These can be found here >>

We have carried out a risk assessment specific to Covid-19 and are in the process of implementing additional Health & Safety measures to ensure that all staff and customer's health and safety are prioritised during this time. We are pleased to say that Falcon Windows has satisfied the Government's criteria for being a 'Covid-19 Secure' company.

Falcon Windows COVID-19 Secure Company I Find out more - Read our Blog here >>

If you have a contract with us

We will be in touch in the coming days to arrange an installation date with you. We will be issuing all customers with information specific to Covid-19 and installations being carried out prior to their installation.

If you require an appointment

We are now booking appointments. Again, information relevant to this situation will be issued prior to the appointment taking place.

For the time being, our Ipswich showroom is open by appointment only due to its size and social distancing requirements.

Please bear with us during this time as reduced staff levels, along with re-organising months of work, may cause a delay in us responding to customers, but we will endeavour to contact you as soon as we can.

Being a long established, family-run business we are a stable company that have every intention of surviving these testing times and being here for many years to come. We would like to assure you that we will continually adapt to the challenges in the coming weeks and maintain business as usual to our best efforts.

And finally - a brief caveat - potential effect of hand sanitiser fluid on coloured composite doors

Using hand santisers is a recommended and accepted practice during this time. We would however urge our customers against using hand sanitiser fluid as a disinfecting agent directly onto door handles,as spraying or applying may risk excess fluid damaging the colour slabs particularly on PVCu composite doors. We suggest that soapy water may be an alternative to avoid any potential long-term damage to your door.

If you have any concerns regarding any of the information above, please do not hesitate contacting us.

Thank you,

The Directors & Management Team at Falcon Windows Ipswich

Last updated: 29 June 2020