Our Guarantee - your peace of mind

Any order supplied and fitted by Falcon Windows comes with a 10 year, insurance-backed parts and labour guarantee with Install Sure.

At Falcon Windows we recognise the difference that a good guarantee backing a company really makes to the confidence of people considering investing in double-glazing or other home improvements.

To find out more details of this guarantee cover: view the Install Sure Guarantee leaflet here. Please note that our guarantee does not include the replacement of imploded sealed units (a rare occurence caused by thermal stress of the glass) or accidental damage.

A family-run business trading for well over 30 years, Falcon has an enviable reputation in the double-glazing business in Ipswich, Suffolk and North Essex, but we know that peace of mind is important. By offering as standard a 10 year insurance-backed guarantee that comes into force on day one should the company go into liquidation, our customers can rest assured. We hear time and time again how much this is appreciated. Don't just take our word for it - hear what our customers have to say.

Guarantee Terms and Conditions

This guarantee is issued by Falcon Windows to the owner and exist for 10 years from completion of installation providing the following terms and conditions are met.

The guarantee only becomes valid after full payment of the contract price has been settled. This also applies to your independent insurance backed guarantee and Fensa certification. If costs are incurred by Falcon Windows Lid to recover monies on your account, these guarantees become invalid.

All moving parts/hardware are covered for 12 months subject to regular maintenance as advised in our document enclosed within this pack and on our website. Failure to maintain your Hardware will result in any replacements being chargeable.

Double glazed sealed units are covered for 10 years against breaking down causing internal condensation however astragal bar units over .75 m? would incur a labour charge fee to reinstall the bars onto the units. The broken glass caused by accidental or intentional damage as well as the implosion of units is not covered under this guarantee and replacements will be chargeable.

This guarantee does not cover normal wear and tear on furniture such as marks on handles from finger jewellery. Stainless-steel hardware needs to be maintained properly especially near saltwater environments

Doors are only covered by this guarantee providing that the locking mechanism is fully engaged when the door is shut. Failure to engage the mechanism when closed can lead to the door leaf bowing. In this event a thorough inspection would take place to ascertain if the door had been correctly maintained.

In the event of product failure due to manufacturing issues, we may instruct the original manufacturer to contact you directly and arrange remedial works. Due to our manufacturer’s locations in different parts of the country this may sometimes take a while to book in.

In the event of reporting a service call please phone the office number on the front of this document, by phoning mobile numbers the service call may not be logged and therefore attended to.

Sample Guarantee Certificate

We also invite you to take a look at our trading certificates here >>

A note on Guardian Warm Roofs

As fully trained, registered Guardian Warm Roof installers, all our Guardian Warm Roof installations come with a 40 year product guarantee.

Falcon Windows - a FENSA registered company

Fensa member Falcon Windows

Our fensa number is 26333 & we have been a member since 2002.

FENSA is the market leader, largest and longest established government authorised Competent Person Scheme (CPS) for the replacement of windows, doors, roof windows and roof lights in England and Wales against the relevant Building Regulations. As a member of FENSA, Falcon Windows is regularly assessed by an 'independent inspection body' for its ability to install replacement windows and doors in accordance with the relevant Building Regulations. It can also sign off work without local authority involvement.

In choosing Falcon Windows, a FENSA double glazing registered company, you are protected as a consumer when purchasing double glazing for your home.

Benefits include:

  • Ten year insurance-backed guarantee available on every installation.
  • FENSA Building Regulations certificate dispatched for every registered installation as proof of compliance
  • Your property will be compliant with Building Regulations without the added cost and time of arranging assessment by Building Control ie. You do not have to register your window or door installation with the local authority yourself. Not only is the FENSA approach much faster and easier - it is likely to save you hundreds of pounds.

Find out more at Fensa Homeowner here for further hints and tips.

Abiding by recommended codes of practice from the Glass & Glazing Federation

Falcon Windows is a company which you contact 24 hours a day, 7 days a week and actually speak to a representative for an emergency call out, or any other service that we offer. Our service calls follow meticulous systems to ensure that your requirements are met swiftly and to the highest level of personal service.

  • All calls are logged
  • Full details of the situation are taken
  • Any further information needed will be taken from our existing customer files
  • Service call documentation will be handed to the After Sales Technician
  • After the service call has been completed a full report will be written for future referral